Refund & Cancellation Policy

Last updated: 15 October 2026

This policy explains how cancellations and refunds work across KIBI Sports products. Payments on the platform are processed by our authorised payment partners (Cashfree Payments, Razorpay, and PayU). All refunds are made to the original payment method with a verifiable bank reference (ARN) or UPI UTR, subject to applicable consumer protection laws.

1. Event registrations & tickets

Refunds for event registrations are governed by the refund terms stated by the event organizer at the time of registration. If an organizer cancels an event, registration fees for that event are refunded. For organizer-specific questions, contact the organizer through the event page or write to us at the address below.

2. Marketplace orders (shop.kibisports.com)

Equipment and merchandise orders are governed by the returns and refunds policy published on shop.kibisports.com/policies/refund-policy and our Order Status & Refunds Desk, including for international orders. When an order is cancelled or refunded, our payment gateway issues a 12-digit Bank Reference Number (ARN) or UPI UTR so you can verify the credit directly with your bank.

3. Pro Services & venue bookings (Two-OTP protection)

When you book a certified coach, sports physiotherapist, nutritionist, or training venue through KIBI Pro Services, you pay at booking through KIBI's payment partner, and the professional is paid only after the session is confirmed with both a START OTP and an END OTP. If a professional does not show up, KIBI reviews the report and refunds you in full on your original payment rail.

4. Campaign contributions (CSR & fundraising)

• KIBI does not receive or hold campaign contributions. Fundraising contributions are paid directly to the fundraiser's own verified account, and CSR contributions to the registered implementing agency named for the campaign.
• Refund requests for a contribution should be made to the fundraiser or implementing agency that received it. If a campaign is rejected or found to be misleading, KIBI takes the page down and will help contributors contact the recipient.
• Contribution terms stated on an individual campaign page prevail for that campaign.

5. Platform subscriptions & service fees

Subscriptions and platform fees for organizations and brands are governed by the applicable order form or services agreement, including its cancellation terms. Unless that agreement states otherwise, fees for services already rendered are non-refundable, and cancellation stops future billing periods rather than refunding past ones.

6. How to request a refund

WhatsApp our support desk on +91 76194 08001 or email admin@kibisports.org with your order number or transaction reference. We acknowledge refund requests within 7 business days. Approved refunds are processed to the original payment method with a verifiable Bank ARN or UPI UTR; bank timelines for the credit to appear typically range from 5 to 10 business days.